Lecture Breakout Session | 200 - Intermediate
[First look at Twilio Conversations] Delivering continuous customer context with Conversation Memory
Technology Financial Services and Insurance Healthcare ISV Marketing Technology Retail Voice and conversational AI Line of Business Practitioner
Details

Today's standard AI models often treat every interaction as a blank slate, forcing customers to constantly repeat themselves.
Enter Conversation Memory, Twilio’s new real-time context layer. Join us to explore how Conversation Memory automatically synthesizes conversational history, customer profiles, and enterprise knowledge to deliver actionable customer profiles to human and AI agents in under 200 milliseconds. See how you can seamlessly transform isolated interactions into continuous, personalized customer relationships.

Product(s): Conversational AI (Conversation Relay, Conversation Intelligence), Conversation Memory
Audience company size: Enterprise
Speakers